AI boundaries
What the AI Coach will and will not do.
Published before the feature exists, so the boundary is on the record rather than added afterwards.
The website assistant is the only AI feature live on this platform. This page states its boundaries and those that will govern the AI Coach when it is released.
Live today: the website assistant
The only AI feature currently live is the website assistant behind the chat button. It answers general questions using this website's published content, points visitors to the right next step, and does not save conversations. It does not give clinical, legal or financial advice, assess individuals or make decisions. The AI Coach remains a later, separately scoped release.
Private to the individual
When the AI Coach is released, an individual's conversations stay private to that individual. Employers, line managers and HR sponsors are never shown chat content, and no adviser reads private conversations.
Scoped to performance
The AI Coach is designed to help a user prepare for decisions and conversations, practise performance tools, reflect after demanding events and reinforce their roadmap. It is not a general-purpose chatbot.
Out of scope
Health, clinical, therapeutic, legal and financial advice are explicitly out of scope. The experience signposts to appropriate support rather than implying it can provide human or clinical help.
Human overview is purchased separately
When a customer purchases Expert Review, the overview is conducted by our team of MBA- and PhD-qualified professionals. There is no background human monitoring layer.
No internals exposed
Prompts, retrieval material, model or provider details, credentials and internal context are never shown in the browser.
If you need support
Signposting, not substitution
Neuro-Performance is a workplace performance platform. If you need medical, psychological, legal or financial help, please speak to a qualified professional or your own support services.
Further service detail will be published following business and professional review.